Out Patient Services
Before you visit
Enquiries
You may call our number 0495 2777777 and press 2 for enquires.
Booking appointment for doctors
We recommend you book in advance whenever possible while consulting a doctor. You may book in advance using one of the below channels.
- Telephone – Call 0495-3535353 / 2777888 / 2777777 – Available round the clock for immediate confirmation.
- Kiosks – Use the kiosks placed at B Block ground floor or C Block ground floor or C block 1st floor.
- Website – Online appointment
- BMH App – Donwload the BMH app from Play store and use it for realtime booking and confirmation
Pre-Register
If you are visiting the hospital for the first time, then you may pre-register your personal particulars using the link received through the confirmation SMS received
What to bring on your on your first visit
Government issued ID proof, referral letter if any, ESI/ECHS letter if applicable, BMH registration card (if you have visited BMH earlier)
How to reach Address / map
Indira Gandhi Rd, Arayidathupalam, Kozhikode, Kerala 673004.
Parking
Limited parking is available within the hospital premises, on first come fist serve basis. Public car park is available across the road.
Points to note
An SMS will be received on your registered number, after every booking. The sms will have a link if you are visiting BMH for the first time. Please click the link and fill in the details and submit to pre register.
A reminder IVR call will be received a day prior to the appointment. If you wish, the booking can be cancelled through the call itself and a request for a call back for changing the date can also be made through the same call.
An IVR feedback call will be received after your consultation to check if you were satisfied with the services. In case you mentioned that you were not satisfied, a call will be made where you can express your concern in detail.
After you reach
Register
Register at one of the Kiosks if you are visiting the hospital for the first time and have not filled the pre registration. You can also scan the QR code placed at various location at the lobby or visit the link to fill the preregistration details yourself and approach a counter. Please note that if your have visited the hospital even once you don’t have to register again. You may contact one of the counters and they will help you retrieve your UHID ( Unique Hospital Identification ) number.
Wheelchair and trolley services
Wheelchairs are available at the entrances of B Block and C Block. Once you reach any of the blocks, the Attendants shall provide the wheel chair or trolley according to your needs and take you safely to the required destination as per your request. During your process of consultation, if you need the service, you may contact the Customer Relations Executive posted in OP areas or the OP Attendant at the OPD or Customer Relations Department at Room No. 7045, Ground Floor, C Block.
Payment
Payment can be made at any of the billing counters or Kiosks or MPOS devices after which you can proceed to the doctors OPD. Billing counters are spread across the hospital for your convenience. Below are the list of counters. The B Block counter is open round the clock and the others are open as per the OPD timings.
Payment Modes
BMH accepts all major debit and credit cards, UPI (Unified Payment Interface)
Kiosks
If you have come for a consultation and paying by card or have come for a follow up visit you can check in at any of the 6 kiosks placed at B or C Block.
You can also use the kiosks to book an appointment or register a patient visiting the hospital for the first time. Maps to all OPDs are also available on the kiosks.
MPOS
Mobile Point of Sale ( MPOS ) devices are available with selected Front Office staff and CREs. Advance deposits and payments for investigations can be made through them
Queue Management System
Once you have checked in from any of the Kiosks or billing counters and have reached outside the doctors OP, your booking time ( in case you have an appointment ) or token number ( in case you have checked in as a walk in ) would flash on the QMS TV placed outside, indicating that the doctor is ready to see you.
Below details will give you a general idea about the location of OPDs. For further details, you may approach any of the Kiosk for a map or any of our customer relation executives.
| Neurology | C Block, 1st Floor |
| Paediatrics | A Block, 4th Floor |
| Nephrology | A Block, 2nd Floor |
| General Surgery | B Block, 1st Floor |
| Medical Gastroenterology | B Block, 2nd Floor |
| Medical Oncology | C Block, Basement 2 |
| Endocrine Surgery | A Block, 2nd Floor |
| General Medicine | C Block, 1st Floor |
| Cardiology | C Block, Ground Floor |
| C Block, 1st Floor | C Block, 1st Floor |
| Cardiothoracic Surgery | C Block, 3rd Floor |
| Dental & Maxillofacial Surgery | C Block, 1st Floor |
| Neonatology – B Block | 2nd floor & C Block, 1st Floor |
| Plastic & Reconstructive Surgery | A Block, 4th Floor |
| Pediatric Surgery | A Block, 4th Floor |
| Psychiatry | A Block, 2nd Floor |
| Radiation Oncology | C Block, Basement 2 |
| Respiratory Medicine | A Block, 4th Floor |
| Surgical Gastroenterology | A Block, 2nd Floor |
| Urology | A Block, 1st Floor |
During your consultation, the doctor may order various investigations. Some of the main investigation facilities and their locations are as follows:
| Lab report collection | Room No. 7040 | Ground Floor | C Block |
| Room No. 25 | Ground Floor | C Block | |
| X-ray | Room No. 7017 | Ground Floor | C Block |
| ECG | Room No. 7022 | Ground Floor | C Block |
| TMT | Room No. 7026 | Ground Floor | C Block |
| ECHO | Room No. 7027 | Ground Floor | C Block |
| ENMG | Room No. 7010 | Ground Floor | C Block |
| USG/MRI/CT/Mammogram/Nuclear Medicine | Basement 2 | C Block | |
| USG/MRI/CT/Mammogram/Nuclear Medicine, PFT | Room No. 403 | Fourth Floor | A Block |
| Foot Clinic | Room No. 224 | Second Floor | A Block |
| Lab sample collection Centre | Room No. 7039 | Ground Floor | C Block |
| EEG | Room No. 7009 | Ground Floor | C Block |
| Endoscopy | Second Floor | B Block | |
| Flowmetry | Room No. 101 | First Floor | A Block |
| Physiotherapy & Rehabilitation | Room No. 44 and Room No. 48 | Ground Floor | B Block |
| Vaccination Room | Room No. 7107 | First Floor | C Block |
| Audiology | Room No. 7133 | First Floor | C Block |
Investigation Billing
Billing for investigations and procedures can be done at any of the OP counters spread across the hospital. There is a dedicated counter for investigation billing at the C Block . Payment and Billing should be done prior to proceeding to the lab or other investigative/procedure rooms.
Results
Once the results of your investigations are ready you will receive and SMS stating that your results are ready. Lab results can be viewed on your smart phone. The SMS will have a link. Clinking the link will take you to the online report page and prompt you for adding your UHID. Once that is entered your will receive an OTP ( one time password ) on the registered mobile number. After entering the OTP, you will be able to download the result. The file will be available in the downloads folder in case Android. For IOS ( Apple ) users pop ups needs to be activated for the results to be viewed.
Review
If you want to meet the doctor the same day for reviewing the result, you may go the OPD directly. Please remember to book your appointment for your next review before you leave the hospital.